Shipping policy

Last updated: January 10, 2026

Thank you for shopping with essence goods. We are committed to providing reliable international shipping while maintaining transparency about delivery times and processes.

International Shipping

Essence goods is an international online store. We ship to customers worldwide, including but not limited to:

- United States

- Canada

- United Kingdom

- Australia

- Europe

- Other international destinations

If your country is unavailable at checkout, we unfortunately do not ship there at this time.

Order Processing Time

- Processing Time: 1–3 business days

- Orders are processed Monday–Friday (excluding holidays)

Once processed, your order is forwarded to one of our international fulfillment partners.

Estimated Shipping Times

Because we work with multiple international suppliers, shipping times may vary depending on the product and destination.

Estimated delivery times:

- United States: 7–20 business days

- Canada / UK / Australia: 10–25 business days

- International Orders: 15–30 business days

Shipping times are estimates and not guaranteed.

Split Shipments

If you order multiple items, items may ship separately, arrive at different times, and have multiple tracking numbers.

Order Tracking

Tracking information will be emailed once your order ships. Tracking may take 3–7 business days to update.

Shipping Delays

Delays may occur due to customs inspections, carrier delays, weather, high demand, or global supply chain disruptions.

Customs, Duties & Taxes

Customers are responsible for any customs fees, duties, or import taxes.

Incorrect Address & Failed Delivery

Please ensure your shipping address is entered correctly. Reshipping may require an additional fee.

Lost, Missing, or Stolen Packages

If your package is marked delivered but not received, please contact us within 7 days.

Contact Us

Email: support@essencegoods.co

Response Time: 24–48 business hours